why shop with us

Satisfaction Guarantee

At Neqtiq we continually strive to improve our quality of service and. We continuously put effort into ensuring our customer are satisfied every time they shop with us, we source our product from leading and high quality brands and have proven track record and capacity to achieve the very highest standards that are inevitably required by our customers.

Occasionally things do go wrong in the buying process and it is our belief that this is the best time to judge us and we can assure you we will do the right thing and simply do the right thing. We want you to be 100% secure in your dealings with us, and we always go the extra mile to put it right.

We always put the security of our customers first, Our servers are also protected by antivirus and standard Secure Sockets Layer (SSL) data encryption technology and are located at secured remote location with high security. Access is only granted to authorised personal.

If anything goes wrong We will  work quickly to identify the best corrective action to suit your requirements and get that underway with minimum of disruption to you.

Low Price promise

We promise to regularly check our competitors' prices and where possible offer the best prices in the market for like products.

Our prices are set to match or beat the cheapest price in the market for each product and as such we comprehensively check versus our competitors' web prices, however in some case this might not be possible.

We promise to offer our customers the very best prices, we always guarantee a low margin on our product to ensure you the customer get the best price deals.

Free return & Money back guarantee

You can purchase from Neqtiq with complete confidence and peace of mind. As standard we provide a 14 day money back guarantee.

This is in addition to our product warranties, which provide protection against product fault or defect. Typically between 1 – 2 years this may vary from one manufacture to the other.

Our money back guarantee is in addition to your statutory rights, and is different to many other retailers’ offering, because we offer a free of charge way to return the item to us providing you tell us within the 30 day guarantee period. For free of charge return we would typically send you a pre-paid shipping label or ask you to pay for the return for full refund this only apply in cases where we send you the wrong item.

If you want to send something back under our money back guarantee scheme, please check the product is:

Eligible for return (see table below)

In 'as new' condition

Well packaged and in its original packaging

Some items are only eligible for money back guarantee if they are returned to us unused and sealed in the original packaging, and in the case of software, unregistered. These items include: 

  • Software
  • perishable Items
  • CDs & DVDs
  • Headphones and In-ear Monitors
  • Earplugs and Ear Protection
  • Mouthpieces, Reeds etc… 
  • Mouth / Lip Care Products
  • Computer Parts.